Which documents must Mafia request for verification?

We ask for an ID document, proof of address and proof that the player owns the payment method used, as part of KYC checks carried out before a withdrawal is processed.

Can I sign in with my phone number instead of e-mail?

Yes, login is available by e-mail address or by phone number once the account has been registered and confirmed.

How do I request a cooling-off break or self-exclusion?

Both a cooling-off break and a self-exclusion can be requested through our support team, and a self-assessment questionnaire is also available to review play before deciding.

Why is proof of address needed before a withdrawal?

Proof of address is one of the three documents required in our KYC checks, together with an ID document and proof of payment-method ownership, before any withdrawal is paid out.

Mafia Casino Privacy & Data Protection

Verification before withdrawals requires an ID document, proof of address and proof of payment-method ownership. Casino Mafia keeps player funds in segregated client accounts and uses an encrypted connection for games and payments.

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What Personal Data We Collect at Casino Mafia

When a player opens an account with us, we collect the information needed to run that account securely and to meet verification requirements before a withdrawal is paid out. The table below sets out the main categories we hold and why each one is needed.

Data category	What it includes	Why we collect it
Account details	Name, e-mail, date of birth, password, account currency	Required at sign-up to open and confirm an account
Identity documents	ID document, proof of address, proof of payment-method ownership	KYC checks before any withdrawal is processed
Login data	E-mail address or phone number used to sign in	Account access and password recovery
Payment and transaction data	Deposit and withdrawal details across supported methods	Processing payments over an encrypted connection

These categories cover everything we ask for when registering, verifying and transacting on the account, nothing more.

How Data Protection Works on Our Account System

Registration asks for a full sign-up form: name, e-mail, date of birth, password and account currency, confirmed by e-mail before the account becomes active. This confirmation step means we only hold data tied to a verified e-mail address from the start, and signing in afterwards can be done by e-mail or by phone number, as explained on our sign-in page.

Verification Before Withdrawal

Before any withdrawal is paid, we carry out KYC checks that require an ID document, proof of address and proof that the player owns the payment method used. This is the same verification referenced on our cash-out page, and it applies regardless of the payment method chosen from those listed on our payment methods page.

Account Security

Games and payments run over an encrypted connection, and player funds are kept in segregated client accounts, separate from our own operating funds. This separation means deposited and winnings balances are not mixed with company money while an account is active.

Player Rights and Responsible Gaming Data

Players at Mafia can request a self-exclusion or a cooling-off break at any time through our support team, and both requests are recorded against the account to apply the restriction. A self-assessment questionnaire is also available for anyone who wants to review their own play before deciding whether to set a break or exclusion.

We also provide links to GamCare and Gamblers Anonymous for players who want independent support outside the account itself. These links sit alongside the responsible-gaming tools in the account rather than inside the Help Centre sections on bonuses, payments and account verification, which deal with transactional questions instead.

Because withdrawal verification depends on the documents a player submits, keeping that information accurate and up to date is the most reliable way to avoid delays once a cash-out request reaches our payments team on a business day between 06:00 and 17:00 GMT.

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Privacy and Verification Questions

Which documents must Mafia request for verification?

We ask for an ID document, proof of address and proof that the player owns the payment method used, as part of KYC checks carried out before a withdrawal is processed.
Does Casino Mafia store my payment details securely?

Games and payments run over an encrypted connection, and player funds are kept in segregated client accounts separate from our own operating funds.
What information do I need to register an account?

Registration requires a full sign-up form with name, e-mail, date of birth, password and account currency, confirmed by e-mail before the account is activated.
Can I sign in with my phone number instead of e-mail?

Yes, login is available by e-mail address or by phone number once the account has been registered and confirmed.
How do I request a cooling-off break or self-exclusion?

Both a cooling-off break and a self-exclusion can be requested through our support team, and a self-assessment questionnaire is also available to review play before deciding.
Does Mafia provide links to outside support organisations?

We provide links to GamCare and Gamblers Anonymous for players who want independent support in addition to the account tools we offer.
Why is proof of address needed before a withdrawal?

Proof of address is one of the three documents required in our KYC checks, together with an ID document and proof of payment-method ownership, before any withdrawal is paid out.

Reading time 6 min :: Last reviewed Nov 5, 2026